Real Conversations, Real Easy™
On one side, your contacts get to text you on your landline or a published text number that you promote for their convenience. On your side, a text comes into Captivated and you get to handle it or easily transfer it to the right department or individual. Let’s face it, no one picks up their phone anymore. Robocalls are killing the effectiveness of the telephone.
“64% of respondents say they NEVER ANSWER calls from unknown numbers.” – TrueCaller
“Only 1/3 of people will listen to voicemail from business” – eVoice
The Icing on the Cake: text is commonly used to quickly talk with friends, co-workers and loved-ones. With business texting, you can leverage the fact that quick responsive texts back and forth drive trust and create that connected feeling. If you told your friend, “hey, I know a guy there, let me shoot him a text.” – the immediate response is that you must be close friends.
No Crystal Ball Required: 5 years from now texting a business will be commonplace. What would happen if all of your customers were connected to your business via text? After all of those one-on-one conversations, wouldn’t they feel more like friends than just names in a database?